Customer satisfaction is the key of business

Running an online business is all about customer satisfaction. When you satisfy a customer, he or she will tell their friends and family about your site. They will post good reviews about your site on social media and more people will find out about your business in this way. Positive word of mouth is the best type of advertising that a company can get. However, it must be earned. One of the best ways to do this is processing customer orders as quickly as possible. People have busy lives. When they buy something from your online business, they want the process to be as fast and streamlined as it can be. Therefore, when you are designing your website, great care must be taken regarding how long the checkout process takes to complete. Likewise, equal care must go into your call center if your site takes phone orders. Checkout time is vital for online businesses to succeed. Here is some information about the various aspects of this.

Online shopping cart

The downfall of many websites has been their failure to create an online shopping cart that is easy to use. If customers have trouble placing items in the cart or removing them, their time will be wasted. It will also be a disaster if the process of paying for the merchandise takes too long. If customers are asked to provide too much information, or to navigate to many different pages just to buy a small item, they will most likely give up and buy it elsewhere. Make sure the web designer you hire creates on online shopping cart that is fast and easy to use.

Call center

Your call center is another area of your online business that should get a lot of your attention. Call center plus services are always good to offer your customers. People can be easily annoyed when they call a company to place an order, so it is imperative that all of the software that you utilize in your call center be thoroughly checked before your site goes live. If would be a disaster if some of your customers were being disconnected in the middle of a transaction.

Credit card processing

This is an issue that should not be overlooked. You will need to hire a company to process all of the payments made by credit card. Make sure the company you choose has a good track record of dependable software, so your customers are not forced to wait.

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How to Get Media Coverage for Your Business

Every startup – every company, for that matter – wants media coverage. From brand awareness to traffic and an increase in customers, media coverage is hugely important for a business. How do you get that coverage, though? Media outlets are bombarded with pitches every day. It’s difficult to stand out from the crowd, but it’s necessary if you want those outlets to take notice.

1. Act like an expert.

Signup for HARO (Help a Reporter Out), which is a free platform that puts journalists in touch with industry experts via three daily requests. The requests give you the opportunity to show off your expertise as well as your brand.


2. Build relationships.

Before pitching a journalist, establish a genuine relationship with them. This is the best way to get your foot in the door. Comment on their stories, interact with them on social media, and share their posts. When you do contact them directly, whether to comment on a piece they wrote or pitch your idea, they’ll already know who you are. Don’t ego-stroke; be genuine.

3. Pitch first thing in the morning.

If your idea is time-sensitive, you need to get it to the journalist early. When you pitch in the afternoon, their day has already been laid out as much as possible and your idea will undoubtedly be overlooked. Pitch your ideas before 9 a.m. – most journalists are up at the crack of dawn.

4. Stop sending press releases.

This may sound like the opposite of everything you’ve learned about appealing to media. After all, a press release is specifically meant for the press! Media doesn’t want to publish dry, boring information, which is what a press release is for the most part. Plus, press releases are often promotional and use advertising-speak, which media isn’t interested in.

5. Catch their eye with infographics.

Visual content is extremely appealing to the media, especially if they have a website (like an online newspaper). Infographics get a lot of attention and are shared often online. For the media outlet, that means more page views. Whenever you can add an infographic to your pitch, go for it.

Don’t assume that you won’t get media coverage simply because it’s a competitive market. If you believe in your brand and build genuine relationships, media coverage is likely to follow. Find a small business resource center for more tips.

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5 tips to start a distribution company

When we have an entrepreneurial spirit and in our heads the idea of ​​creating company, we do perhaps by the desire to fulfill a dream, a market opportunity, or simply the desire to have higher incomes; sometimes based on experience in a market or simply the desire to fulfill that dream so desired.


For a company is not enough just to be a good entrepreneur, nor good entrepreneur with great administrative skills, leadership, marketing and knowledge of a target market, when you think about being your own boss and start a distributor must take several items into account in this case mention five, no order of magnitude as all are important and should not be let out when analyzing our new distributor:

1. Type of products to be distributed

When we think of distributing we must consider what kind of products we offer, is not the same distributed pencils oranges, bone must think whether they are perishable or products, if expire or not, since it is very important when make the purchase of these products to distribute, purchase or deliver products with a short shelf life, but the risk that soon we will be returning the product if it has not been finalized before the sale is made under a promotion run by producing losses due date for returns.

2. Place or area to distribute

We must be clear that area or in areas which are our customers, our target market, whether it is a small area within the same city or if instead we must travel miles to reach our customers.

3. Transport

Based on the previous item the “square or distributing zone”, the shipping or carriage marks a significant percentage of the costs in the financial analysis of the company, this must be very clear if you plan to drive like a real distributor or simply be handled very rudimentary with saving money shipping with the same suppliers (sometimes they can support), which for me is not ideal for the risk taken by unforeseen at the time of release, this issue it could expand later in another issue to deal with.

4. Negotiation with suppliers

All items mentioned in this article are very important, however, think this item is the pacesetter if really worth starting a distribution company, whether or not, many production companies or manufacturers do not have a distribution channel and want to start operations in a particular area which require companies that know the area, the customers, who already have a covered market, but if there is no clear negotiation, loyalty and respect in the negotiation, before long when products recognized, the supplier may or pretend to continue to sell directly to customers who already works the distributor, so it is extremely important to be clear when negotiating the clear policies, although currently little business is handled exclusively be great to concretize, to avoid the aforementioned

5. Trade Policy with suppliers

When you have a distribution can be purchased in cash or credit depends on the marketing policies of our supplier and our purchasing power, for which we must take into account in trade policy when selling, if we buy cash must sell contact, but it has a good profit margin and excellent financial muscle to finance customers when the cash is not sold on credit but, obviously at great risk money on its customers; if the contrary is bought on credit and sold on credit, the ideal is to seek the return time of the money distributed is less than the time that you must cancel providers but we would again finance customers and running the risk that our portfolio have a longer time than we should cancel our suppliers, and perhaps soon be in the hands of customers, suppliers, and banks seeking loans to finance our customers.

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Four habits that will help you build your business online

  • Do you live with the constant desire to own your own business but not just met?
  • Do you begin projects that never finish?
  • Do you feel frustrated that many people achieve their goals and you are not able to do?

If you find yourself in any of these situations do not despair. We all have dreams and desires that are not always met. Some people manage to be clearly marked advance their goals. However, there are others that they are unable to take a single step.


What is due? From my experience I would say that is the mindset with which you face it.

In this article I want to reveal 4 Habits in which I have supported and have been instrumental to pursue my dream and start my own Internet Business:

1. Your Dream more must be what you want in this world

I remember when I finally decided to pull me further my business. He had previously tried to perform other, but not working. I discovered that in reality did not live with passion neither whereby the desire and energy that I used left much to be desired.

It was when I discovered what I really wanted to do when I began to advance rapidly. My business was getting what he wanted most in the world. I saw myself holding it and visualizations were so real that almost frightened me of myself.

The strength of this desire was so powerful that employed any time I had available to advance.

Search inside yourself and discover what your vocation. Once located and have halfway done. You’ll see that start to bloom creativity and energy in you.

2. Focus Laser

Focus only achieves your goal. Focus on your sleep and prevents depress in ancillary tasks that steal your time and impede progress on what really matters.

Do not try to do many jobs at once and you’ll be busy but none of them will advance.

Only you will get a unique approach to focus on making each small goal to take you to your final goal.

3. Practice the Rapid Deployment

Implementation is the only way to know if something works. Acquire knowledge and apply it immediately. Just so you’ll know if you’re using the strategy gives you results.

It is a process in which there are many elements to consider. You have to go implementing each. Do not worry if you do not work so well that you had loved, and you will go perfecting.

Implements try and change. Otherwise you will not know what you have to change to make your business profitable and work.

4. Discipline and Perseverance full time

Undertake your own business is hard work. So you have to be very disciplined and consistent. You must force yourself to work everyday as a key strategy to see your progress.

Perseverance is mandatory although the results are not what you expected. Nobody said it was easy. Try again and again. Learn how to get up after every fall and always looking for a lesson in what happened. Sometimes things do not go the first time. No why you think you are no good and leave. Go ahead without excuses.

Do not give up even if you never ever garnish a sense of failure. Which not only fails tries, and in your case is only a matter of time to start seeing answers.

Now you know the 4 Habits that followed me and pushed me to pull out my online business. Put them into practice and I assure you they will run you too.

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